IT Support/Service Desk Analyst

Posted 29 March by Picture More Easy Apply

Legal IT Service Desk Analyst 1/2nd Line Support

Central London - Law firm

Permanent: £35k - £38k per annum

We are currently working with an established law firm based in Central London to find a talented IT Support Desk Analyst.

You will be responsible for providing a range of remote and deskside support to end users, across both hardware and software related issues.

Essential Technical Requirements:

  • In-Depth Knowledge of Microsoft Word 2010 and/or 2013.
  • In-Depth Knowledge of Office 2010 and/or 2013 (Excel, PowerPoint, Outlook).
  • Analysis and troubleshooting skills of all IT incidents.
  • Microsoft Active Directory administration.
  • Knowledge of building PC's and troubleshooting support issues.

Essential skills and experience:

  • Experience of working internally at a law firm.
  • Document Management Systems (iManage/Worksite/Filesite/Desksite/Hummingbird/DocsOpen).
  • Ability to prioritise issues in line with business imperatives.
  • Methodical in approach to resolving end user's issues.
  • Good problem-solving skills.
  • Team player.
  • Good time management and organisational skills.
  • Good communicator.
  • Good telephone manner.
  • Positive, enthusiastic and resilient manner - enjoys a challenge.
  • Presents self as a confident, competent professional who looks and acts like an ambassador for the firm.
  • Acts to keep knowledge and skills base current.

Reference: 34570788

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