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IT Support - Service Desk Analyst - 1st / 2nd Line

Posted 5 January by Yolk Recruitment Ltd Ended

Service Desk Analyst - 1st / 2nd Line Support

The Opportunity

This thriving business is looking for an experienced Service Desk Analyst to join them as they go through a period of substantial growth. A company of 40 employees, you will join an already established service team of 10 in St Mellons, Cardiff. You will be a key player in the IT support team, helping them continuously improve the service they offer to customers.

The Role

As a Service Desk Analyst, you will be responsible for providing 1st and 2nd line support to customers. Duties will involve logging and dealing with technical issues via telephone or email. You will be raising service tickets and allocating field engineers to sites where required. In addition to this you will conduct remote sessions on customers PC’s and servers. You will be responsible for providing impeccable customer service, ensuring that you are representing the business in a positive manner.

You will be a natural, proactive problem solver. You will have the right attitude to fault find and resolve issues through independent investigation. A quick learner that takes ownership of problems with a real aptitude for IT.

Required Skills

As an IT Support Technician you will ideally have some of the following skills/experience:

  • Windows Operating Systems
  • Microsoft Office Suite
  • Resolving Hardware issues, e.g. printers
  • Networking, LAN/WAN
  • Experience working in the photocopier/printing industry

How to Apply

If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Victoria Gunstone at Yolk Recruitment.

*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.*

Reference: 34132969

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