IT Support Operator

Posted 22 February by Mark James Search Limited

Our client, a leading technologies company in Central Reading, is hiring for an IT Support Operator and Technical Specialist, to join their Incident Support team; responsible for providing technical IT support to customers via phone, email or remotely through internal systems, and acting as an escalation point for more technical queries via the 1st line.


  • Monitoring customer devices and adding new software to the packages
  • Running reports for anomalies
  • Assist with the installation of software
  • Monitor toner usage and general alerts
  • Ensure all software is updated to the latest level
  • Ensure Customers are informed when devices are off line
  • Ensure Customers are informed when software is down
  • Monitor Incidents and perform 2nd line resolution with customers
  • Ensure that all resolvable incidents are identified prior to engineer visit in line with targets set by Service Support Manager
  • Conducting customer and user satisfaction call backs / surveys as agreed
  • Liaising with field engineers to provide support


  • Solid technical knowledge of IT systems and databases
  • Good technical knowledge of IT networks Good technical knowledge of multifunctional and printer products
  • Good knowledge of Excel
  • Ability to communicate technical information to a varied audience
  • Excellent customer handling skills

This is a full-time, permanent position, working Monday to Friday.

Our client offers an excellent remuneration package and development opportunities.

Please apply online to be considered.

Reference: 34538843

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