IT Support Officer/ Administrator (1st line Support)
IT Support Officer / Administrator (1st line Support) £c30-35k+ Benefits
South East ABJ6998
PERMANENT
MUST HAVE OWN TRANSPORT
As an IT Support Officer you will provide effective 1st and 2nd line IT assistance across all aspects of the SME business. As IT support administrator you will support the companies user base at a 1st and 2nd line support level, including desktops, laptops, mobile devices, printers, telephone system and other endpoint devices.
Onsite
Key Responsibilities
- Installing, configuring and maintaining Windows 10 and Windows 11 desktop environment.
- Provide 1st line support for users via the IT Service Desk.
- Support end users in a physical and virtualised (VMWare) environment.
- Configuration & installation of hardware & software for desktop and mobile devices.
- Ensure all communication systems provide a seamless service and aim to resolve incidents as promptly as possible.
- Administer user accounts on AD and Exchange, as well as amending and maintaining permissions across file storage to ensure security levels and access to restricted and confidential information is set appropriately.
- Flexibility to travel when needed between locations and remote support of other offices.
- Support the existing Enterprise messaging (Microsoft Exchange) & unified communication systems (Mitel).
- Carry out any reasonable duties as identified by your line manager or team leader
- Positively represent the company to our customers and suppliers
- Ensure compliance with our ISO standards.
- Fully participate in the company's performance management and development programmes.
- Maximise own ability to produce quality work, on time, and to brief, utilising best skills and available technology.
- Ensure compliance with health and safety requirements.
Knowledge/Skills/Experience
- Background in IT in relevant fields (e.g. Information Systems, Information Technology, Applied Networking, System Administration).
- Windows 10 and Windows 11, VMWare
- Microsoft Exchange
- Experience with desktops, laptops, mobile devices, printers, telephone system.
- Some commercial experience in a SME organisation
To Apply: Please contact Alison Basson,
Required skills
- Exchange
- Laptops
- VMware
- Windows
- IT administrator
Reference: 52434412
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
Report this jobNot quite what you are looking for? Try these similar searches
Replace a job alert
Replace a job alert
Get Job Alerts straight to your inbox
"Office Assistant jobs in London"
Your Job Alert has been created and your search saved.
'Saved search name'