IT Support Helpdesk

Are you passionate about solving IT problems and keeping businesses secure? Join our growing team at CTO, a forward-thinking Managed Service Provider with a sharp focus on cyber security. We’re looking for a skilled and enthusiastic IT Support Helpdesk Technician to be the first line of defence for our clients’ IT systems.

Providing first-line technical support via phone, email, and remote tools.

Troubleshooting hardware, software, and network issues across Windows environments.

Escalating complex issues to third-line support or specialist teams.

Assisting with onboarding client devices securely.

Monitoring alerts and responding to potential security incidents.

Documenting solutions and updating our knowledge base.

Previous experience in an IT support/helpdesk role (MSP experience is a plus).

Strong knowledge of Windows 11, Microsoft 365, and networking.

Familiarity with cyber security principles and tools.

Excellent communication skills and a customer-first mindset.

Ability to share knowledge and learn from others.

A genuine interest in cyber security and a desire to grow in the field.

Experience with RMM tools and ticketing systems.

Certifications such as CompTIA A+, Network+, or Microsoft Fundamentals.

Exposure to security frameworks like Cyber Essentials or ISO 27001.

Knowledge of Apple & Linux operating systems.

A great sense of humour!

A collaborative environment.

A supportive, security-conscious culture with room to grow.

Training and certification opportunities in cyber security and IT.

The chance to make a real impact in protecting businesses from cyber threats.

Ready to join a team that takes IT seriously—and security even more so? Apply now. Your application will be vetted by the team you are applying to join, so make an impression!