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IT Support/Helpdesk Engineer

Posted 7 March by GCS Recruitment Specialists Ltd Easy Apply Ended

I am urgently looking for an IT Support/Helpdesk Engineer for an initial 3 Month contract based in Central London to start ASAP.

Key Requirements & Responsibilities:

  • Diagnosing and resolving technical issues
  • Setting up equipment (laptops, conference phones, etc.) for meetings
  • Accredited education in Information Technologies, qualified IT Specialist or equal
  • Providing desktop support to users
  • Basic experience of Logistic and Repair (e.g. Hardware Replacement)
  • Responding to user queries on a day to day basis
  • Ensuring security and upgrades are applied and kept up to date on desktops and laptops
  • Escalating issues to the IT Manager where necessary
  • Working experiences in IT support for current Microsoft, Apple and Android hardware and operating systems
  • Good knowledge in ticket systems and Support processes

IT Technical Skills & Experience:

  • Windows PC support and troubleshooting skills in a Windows domain
  • Microsoft Office 2010
  • Active Directory user accounts day to day management and troubleshooting
  • Smartphones (iPhone, Windows, Android), Tablets, Monitors IT Support,
  • Server Hands on, Server Backup, Demo/Meeting/Training Rooms, Video Conferring, VIP, Beamer, Printer Services
  • Basic MS Exchange 2010 Admin
  • Windows PC build and maintenance
  • PC Imaging & Installation procedures, Provisioning and Retirement including Reuse, Rent, and Event IT Support
  • Understanding of Cyber security
  • Good Working Experience with current Microsoft Technology and current Standard Office Applications
  • Win 8 and Win 10 environment and Apple Technologies (current MAC OS/ IOS)
  • Experience supporting Apple MAC
  • A/V technologies - such as GoToWebinar and Skype
  • Basic Citrix knowledge
  • Network Hands on, Network Technologies & Administration (AD/DNS/WINS) for WAN/LAN/WLAN
  • Avaya IP500 Phone system telephone endpoint admin

Soft Skills:

  • High customer and service orientation
  • Strong team player
  • Good interpersonal and reasonable level of written skills, able to communicate effectively with both technical and non-technical staff.
  • Strong desire to resolve problems with a sense of urgency.
  • Enthusiastic and keen to develop new skills.
  • Strong motivation and willingness to learn and perform
  • Autonomous & proactive working behaviour
  • Friendly and confident manner

Please note this contract is within IR35

If you would like to be considered for this role please Email or apply asap

Reference: 34624541

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