IT Support / First Line Support

Posted 4 September by Recruitment Agenda

Role: IT Support Technician/First Line Support

Location: London, Heathrow

Our client is a global leader in industrial technologies manufacturing and sales across the world. With several offices based in the UK and the need for IT support, the business is adding to their team based in London, Heathrow on a full time and permanent basis..

As First Line Support you will:

  • Support all IT equipment and phones for all staff
  • Be the first point of contact and support for all IT issues that arise
  • IT infrastructure and security across UK & Ireland’s offices
  • Order and inventory control including, but not limited to IT and phone equipment
  • Install IT workstations via software distribution (PC systems, laptops and reinstalling operating system)
  • Support of problems with various Microsoft components
  • Phone / network sockets patch management
  • Various IT projects including company intranet and web page management

Personal Attributes:

  • Attention to detail and logical
  • Interest in project work
  • Flexible and resilient
  • Optimum time management and able to effectively prioritise tasks
  • Strong analytical skills
  • Problem-solving skills, creativity
  • Team and service-oriented
  • Integrity: The role requires appropriate handling of confidential, sensitive information

Experience and Qualifications:

  • Degree educated (IT/Business with IT)
  • Able to effectively analyse and communicate data and software
  • Successful management of projects within previous role
  • Experience of 1-2 years in a similar role is desirable
  • Must hold a full driving licence


  • Basic minimum starting salary £24k plus bonus
  • 20 + 8 days holiday plus (increasing with length of service up to 25 days per annum)
  • Advanced Company Pension
  • Life Cover & Private Healthcare
  • Subsidised Gym Membership
  • Full Expensed Travel and Accommodation
  • Laptop and Mobile Phone

Required skills

  • Infrastructure
  • Line Support
  • Workstations

Application questions

Proven experience within a First Line Support role?
Confident with IT Infrastructure and telephony systems?
Do you have a degree within IT/Business IT?
Do you have a full UK driving license?

Reference: 36027057

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