IT Support Engineer
Are you an experienced IT Support Engineer with MSP experience? Do you thrive in a dynamic B2B support environment and enjoy resolving technical challenges across a range of technologies?
Equation Recruitment is working on behalf of a fast-growing Managed Service Provider based in Bicester, recruiting for a proactive and technically capable IT Support Engineer to join their expanding team. This role sits firmly between 1st and 2nd line support, ideal for someone who has already built a solid technical foundation and is now ready to step up.
What’s on Offer?
- Salary of £25,000-£30,000 (DOE)
- Monday to Friday, office hours
- Access to certifications and career progression
- Exposure to varied B2B client environments and technologies
- Collaborative team culture focused on growth and development
The Role You will be responsible for delivering high-quality technical support to business clients across the UK. From handling escalated support tickets to assisting in project delivery, you'll play a key part in keeping our clients operational, secure, and well-supported.
Your Responsibilities:
- Managing and resolving 1st and 2nd line support issues efficiently and professionally
- Troubleshooting across Microsoft 365, Teams, SharePoint, Outlook, and Windows 10/11
- Networking: DNS, DHCP, VPN, routers, switches, and firewalls
- Device setup and deployment including laptops, mobile devices, and VoIP systems
- Working alongside senior engineers on migrations and technical projects
- Maintaining service documentation and ensuring SLA adherence
What We’re Looking For:
- Some experience in an MSP or B2B IT support role
- Strong Microsoft 365 support knowledge
- Solid understanding of networking fundamentals
- Experience with endpoint protection and backup tools
- Confident communicator and team player with a growth mindset
Bonus Points For:
- Knowledge of Microsoft Intune, Autopilot, and Azure AD
- VoIP systems or telecoms experience
- Cyber Essentials familiarity
- Full UK driving licence (occasional on-site work may be required)
If you're ready to progress your IT support career in a role that offers variety, challenge, and genuine career development, we want to hear from you.
Equation Recruitment is acting as an employment agency on behalf of our client - The Computer Clinic Bicester and CVs are at times forwarded to the clients ATS for review pre-screening