IT Support Engineer

Posted 24 September by Foxwood Recruitment
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Foxwood have teamed up with a South Wales based IT Services company with a proven track record of providing innovative solutions to businesses across the UK, who are currently looking to bring on board an experienced IT Support Engineer.

What Are We Looking For?

  • Applicants require 2-4 years’ experience in an IT Support Engineer role and must enjoy working in a fast moving, dynamic environment.
  • MSP Experience.
  • Previous Helpdesk/IT Support (telephone/remote support) experience.
  • Existing professional certification MCP, VCP (or working towards).
  • Strong working knowledge of Wintel Client/Server Systems.
  • Experience of Firewall and Network Security Technologies.
  • Experience of Hyper-V, VMWare, SAN, NAS.
  • Experience with Microsoft 365 Administration / Migrations.
  • Strong understanding TCP/IP networking, including experience with routing, VLAN, VPN, Wireless.
  • Experience of VOIP telephony systems.
  • Automation and Scripting using PowerShell
  • 'Hands on’ approach and a willingness to learn.
  • Excellent telephone manner, customer service and communication skills.
  • Flexible, pro-active approach (may be required to work away or unsociable hours to meet the needs of the business).
  • Full Driving Licence and access to own transport.

What Will You Be Doing?

  • Installing and configuring computer hardware operating systems and applications.
  • Monitoring and maintaining computer systems and networks.
  • Talking clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
  • Troubleshooting system and network problems, diagnosing and solving hardware or software faults.
  • Replacing parts as required.
  • Providing support, including procedural documentation and relevant reports.
  • Following diagrams and written instructions to repair a fault or set up a system.
  • Supporting the roll-out of new applications.
  • Setting up new users' accounts and profiles and deal with password issues.
  • Responding within agreed time limits to call-outs.
  • Working continuously on a task until completion (or referral to third parties, if appropriate), whilst also prioritising and managing many open cases at one time.
  • You will be expected rapidly establish a good working relationship with customers and other professionals, such as software developers.
  • Testing and evaluating new technology.
  • To work to a standard that maintains the company’s ISO 9001/27001 accreditations and upholds the company values at all times.

What Is In It For You?

  • Flexible working.
  • Company mobile phone and laptop.
  • Competitive salary.
  • Company Pension (optional) after 3 months.
  • 25 Days annual Leave (plus Bank Holidays).
  • Re-imbursement of expenses for travel.
  • Uniform.
  • Free parking.

Required skills

  • Firewalls
  • Helpdesk
  • Networks
  • Wintel

Reference: 40957785

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