IT Support Engineer

Posted 26 August by Advanced

Services is the infrastructure, IT outsourcing and hosting division of
Advanced. The team delivers solutions to business requirements in a changing
technological landscape. With our customers relying on our knowledge &
expertise within IT Services, our IT Support Engineers help to make the complex
simple, as we become one of the UK technology industry’s success stories. We’re
growing fast and building an exciting future.

The IT
Support Engineer is tasked with providing optimal value to our business by
providing on site or remote IT support at one or several of our customers’

What you
will be doing

  • An IT Support Engineer
    provides second line support to end-users and customers
  • Troubleshooting and
    resolving front line issues and queries
  • Logging incidents, service
    requests, changes and problem tickets in our support platform (Remedy)
    escalating where necessary
  • Ensuring timely resolution
    of requests in line with Service Level Agreements (SLA)
  • Creating / updating training
    material, quick tip sheets and other documentation

What you
will be good at

  • As an IT Support Engineer,
    you will have the ability to troubleshoot issues across networking,
    desktop, mobile and other IT infrastructure systems
  • Some knowledge of
    enterprise-level IT systems and services
  • Experience in co-ordination
    of issue resolution to agreed service levels and targets
  • The ability to self-organise
    and prioritise workload

What we
would like you to have

  • Previous experience in a similar
    customer facing role
  • A level of flexibility; with
    possible weekly changes in shift patterns
  • Experience using Remedy is
    preferred, but not necessary
  • A natural interest in
    putting forwards new ideas to improve processes
  • A desire to develop your
    career at pace, and the commitment to excellence that this requires

your Future by Joining the Advanced Team

We hire
for potential, and develop at pace.

are a different sort of employer. Recruiting people with potential, our focus
is on what you might be capable of achieving. We look for aspiration and
passionately believe that your individual personality and core strengths are
what can make you right for us.  We want you to learn, to discover,
to experiment, to make a difference.

With over a
£254m turnover, over 19,000 customers and over 2,300 employees we pride ourselves on
delivering focused software solutions for the public sector, enterprise
commercial and health & care organisations that simplify complex business
challenges and deliver immediate value.

Some of our Key Benefits from day one are:

  • Generous Annual Leave - 25
    days annual leave plus localised public holidays, with the ability to buy
    additional days
  • Stunning office locations
    across 5 key hubs
  • Charity Fundraising - Proud
    to be a Patron of The Prince's Trust
  • Dedicated talent development
    team to help your Advanced career progress
  • Top Achievers Club – our
    internal award scheme recognising excellence in our Advanced colleagues
  • Pension Scheme (up to 5%
    matched contribution)
  • Life insurance x 4 times
  • Income protection insurance
  • Childcare voucher (salary
  • Cycle to work scheme (salary
  • Employee assistance

should you apply? Advanced are different – we hire for potential and
develop at pace
 so if you can reimagine your future in a vibrant
growing company we would like to hear from you. We are an equal opportunity
employer, committed to removing bias from the hiring process.

If your
application is successful, you will initially be required to take an online
assessment, undertake a telephone interview with the HR team and attend a final
interview. Do not hesitate, apply now and a member of our in-house talent
acquisition team will be in touch!

Reference: 37139596

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