IT Support Engineer

Posted 10 September by 33Six Consultancy Limited
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The company:

A leading outside broadcast facilities provider, our client is a global company with a head office in Watford. They are currently looking to recruit an IT Support Engineer with some previous exposure to IT operations and ready to make their next move.

Principal Duties and Responsibilities

  • Provide leadership, mentoring and support to First & Second Line support engineers
  • Provide user support for computer related queries, server and network functions
  • Ability to prioritise and effectively manage and communicate problem status to users
  • Strong business engagement and stakeholder management
  • Record, prioritise and manage all requests and incidents reported
  • Maintain documentation with incremental updates and process changes
  • Create end user guides
  • Assist with the effective planning and development of the IT infrastructure
  • Carry out daily, weekly and monthly monitoring and maintenance tasks as required

Demonstrable Experience

  • Strong knowledge of Microsoft based operating systems and solutions with emphasis on Windows Server 2008R2 - 2016 and Exchange Server 2010 - 2016
  • Microsoft Office 2010 - 2016
  • Microsoft Windows 7 - 10
  • Microsoft Office 365
  • Strong knowledge of Active Directory, Domains, Forests and Group Policy
  • VMware ESXi hosts and vCenter clusters
  • Networking knowledge including VLANS ideally using Cisco technologies
  • End user and site-to-site VPN technologies
  • Excellent telephone manner and client facing experience

Required Skills, Abilities, Soft Skill Factors

  • Solid planning and organisational skills
  • Educated to a minimum of GCSE level
  • You will be passionate and knowledgeable about emerging IT technologies
  • Logical approach to problem solving
  • A keen eye for detail
  • Minimum 5 years’ experience in support roles
  • Ability to effectively communicate both in writing and verbally

Required skills

  • Microsoft Office
  • Windows Operating systems
  • IT technologies

Reference: 35344470

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