IT Support Engineer

Posted 6 April by YourRecruit IT Ltd Easy Apply

£30,000 to £35,000 DOE

25 days Holiday, 3% Company Pension, Pool Car, Optional On-Call Bonus and Paid Overtime!

Key Skills: IT Support, Engineer, Backups, Domain, SSL, Software, Network, helpdesk, Technical, Microsoft, exchange, DNS, DHCP, Servers, MySQL, Databases, VoIP, Fortinet, MS

This is a career defining opportunity to join a well-established IT Professional Services company. MS Gold Solutions provider and Fortinet Platinum provider! This organization is experiencing a period of sustainable growth. Brilliant benefits, great company and huge career progression on offer! Apply now!

*Fantastic opportunity to become an important part of a well-regarded company! Please note that due to the nature of this role, candidate’s mast have a full driving license!

My client have an exciting opportunity for an enthusiastic engineer to join their growing technical team. The role is perfect for an experienced support professional who is looking to join a well-established, Microsoft partner with excellent training and progression available!

As part of working with the team you will providing a high level of technical support across the company, both to internal customers and to external customers. To continually innovate in order to ensure the department is offering the best level of service in terms of services and equipment.

Main responsibilities

Internal Technical Support:

  • To provide high level Operational duties
  • To perform medium level operational duties (i.e. File Backups \ Licensing)
  • To perform low level administrative duties (i.e. Domain Renewals \ SSL Certificate Renewals)
  • To provide desktop support and general configuration of software
  • To provide network support and general configuration
  • To provide staff and clients with server support and general maintenance
  • Ensure that all IT helpdesk requests are actioned
  • Achieve KPI’s for IT/Helpdesk outputs
  • Assist with the testing of internal applications and projects

External / Client Technical Support:

  • To deal with customers in an empathic and technically effective manner
  • To provide external client support via telephone/email and on site
  • Deployment of new customer websites
  • Provide technical assistance as required for new client projects

Key skills and experience:

  • Experience of customer orientated environment
  • Experience of Microsoft Active Directory, DNS, DHCP, Exchange and File Servers
  • Experience of managing MySQL and MSSQL Databases
  • Knowledge of VoIP technologies
  • Relevant technical experience
  • Ability to liaise with customers in an empathic and technically effective manner
  • Excellent communication skills with the ability to provide advice to non-technically aware customers (either internally or externally)
  • Excellent telephone manner
  • Ability to work well within a team as well as on own

This is a career defining opportunity to join a well-established IT Professional Services company. MS Gold Solutions provider and Fortinet Platinum provider! This organization is experiencing a period of sustainable growth. Brilliant benefits, great company and huge career progression on offer! Apply now!

Key Skills: IT Support, Engineer, Backups, Domain, SSL, Software, Network, helpdesk, Technical, Microsoft, exchange, DNS, DHCP, Servers, MySQL, Databases, VoIP, Fortinet, MS

Due to the amount of CVs we receive we will only be able to contact you if your application is successful.

YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

Required skills

  • Domain
  • SSL
  • IT Support
  • Engineer
  • Backups

Reference: 34844250

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