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IT Support Engineer

Posted 13 March by Amazon Featured Ended

Amazon continues to grow and is hiring for IT opportunities across the UK.

IT Engineer
Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.
This is your chance to make history.

Role: IT Engineer

The Amazon IT teams keep our business running smoothly by resolving complex hardware, software, server and infrastructure issues, with both on-site and on-call capacity for our Operations network.

As an IT Engineer in this role, you will be part of an IT Shared Services function that will be responsible for site launches, programme implementations and innovation. You will report to an IT Manager and will be responsible for working closely with the business and fellow engineers to implement and maintain critical infrastructure elements. The role will also include some elements of day to day support to meet our operations present and future business needs.You will be a key part of a multinational team and thrive in delivering high-quality results and always be on the lookout for improvements.

Business Area: Operations - Fulfilment centres and Small Sites

Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good.
The Operations teams in our Fulfilment Centres and Small Sites are responsible for controlling the vast range of fast paced inventory from inbound, outbound and last mile, and work very hard to ensure that our customers receive what they want, when they want it.


You will be responsible for managing a variety of programmes across diverse business sectors enabling projects to be completed against a clear set of defined deliverables and milestones.You will need to work closely with the business and your fellow engineers to innovate and to support changing business and IT requirements.

The extent of your responsibilities will include but not be limited to:
Act as a single point of contact for projects implementations and initiaves
Act as a point of contact for contractors or external suppliers and clearly communicate technical issues and Amazon standards
To provide technical support/input to site and team projects and initiatives
Producing documentation on completion of projects and leading the tranisition of the newly implemented service or system into the local site teams and operation customers. Act as a technical POC for all new services implemented
Be the standard bearers for the quality of work being implemented against departmental guidance
Assists in evaluation of new technology and develops processes or procedures for technical support
Required to write and develop business proposals and whitepapers, presenting them to the finance committees and overseeing their execution
To keep key stakeholders informed of progress of projects and maintain project documentation
To lead the technical execution of projects
Carry out ad-hoc requests as and when required, supporting a wide customer base
Continuously be focused on your customers, delivering an outstanding level of service
Interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand
Represent the IT department in site meetings / conference calls
Produce weekly reports covering metrics and work performed.
Contribute to sites on call schedule
Provide mentoring and training to technicians and other engineers and act as technical contact for remote support teams as and when required
The review, revision and execution of change management requests as required
Manage the availability of all IT equipment and infrastructure through continuous improvement and continuously look to improve equipment efficiencies and cost reductions accordingly
Perform random site audits on technical infrastructure to ensure adherence to latest Amazon IT and Health and Safety guidelines

Please note: The position will involve some physical labour. IT Support Engineers execute physical work e.g. working in confined spaces (possibly under the 48 inch crawl space or inside air handlers); lifting up to 40 kg; site cleanliness and maintenance work; accessing elevated spaces (working at height). Travel will also be required for the role, and the candidate must have a valid drivers license.

About our rewards
We’ll expect you to go the extra mile, but we’ll also make sure you’re well rewarded. As well as a competitive salary, stock units and site performance-related pay potential, we offer a whole host of other benefits, including an employee discount.

Additionally, you will find yourself in a stimulating environment where you can develop processes as well as yourself as an individual by working with some of the best and brightest minds in the industry. Our rapidly growing organisation also offers many opportunities for building a diverse and rewarding career.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies

Reference: 34669403

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