IT Support Engineer / Manager

Posted 15 March by JM&Co. Recruitment Ltd Ending soon

Our valued and well respected client is seeking an IT Support Engineer / Manager to join their growing business. This is a hands-on IT service role, providing technical support covering a range of products, including both Voice and Data. This involves working with staff via telephone, email and in person, providing help and advice on faults and any other technical queries they may have.

The position would be ideal for people who enjoy solving problems using a methodical and logical approach working within a similar technical role. You will have full ownership of issues logged and will work on them until a resolution is found. Responsibilities include:

  • Responsible for offering technical IT assistance
  • Responsible for monitoring and responding to emails company wide
  • Ensure company’s equipment/software is installed and maintained to appropriate standards
  • Ensure incident information is recorded accurately
  • Ensure server backups are completed regularly and check (Backup Exec & Altaro (VM Backup))
  • Perform fault diagnosis and rectification on equipment, servers and networks
  • Set up equipment, email addresses, log-ins etc. for new employees
  • Work as 1st, 2nd and 3rd line support within in the company, escalating to external IT support if required
  • Assisting external IT support to remote access company systems
  • 1st, 2nd, 3rd line support
  • Support company Telephone system which includes desk and cordless phones using the Unify Openscape system.
  • Responsible for the daily running and support of Windows server 2016/12 r2 servers
  • Management of Office 365
  • Maintaining a monitoring Hyper V server which hosts multiple Server VM’s
  • Responsible for daily running and support of an SQL server which runs our Sage 200 Manufacturing system

You will have:

  • Excellent customer service skills and orientation
  • Experience with Hyper V and administering VM’s within Hyper V
  • Ability to work in a busy office and production environment, offering a good knowledge of general IT help-desk operations
  • Experience of managing external remote assistance
  • Strong fault diagnosis and a good understanding of Microsoft operating systems and applications including Microsoft office, anti-virus and backup support
  • Relevant experience of managing, maintaining and supporting peripheral equipment including routers, switches and hubs etc. Preferably Cisco Meraki Cloud & Netgear equipment
  • Knowledge/experience of peripheral equipment including printers, servers, desktops and laptops
  • Will have exceptional problem solving abilities, excellent communication and inter-personal skills
  • Accuracy and attention to detail
  • Intermediate+ knowledge of Microsoft Office and the Office 365 cloud based email
  • Database Administration Skills - This includes support for our time & attendance system
  • VB Scripting skills would be beneficial
  • Occasional travel to our client's Northampton site is required so driving license and transport required

You will be:

  • Have the ability to work independently and as part of a team
  • Ability to work to strict deadlines and handle stressful situations
  • Able to work in a flexible/changing environment to perform a dual role
  • Possess a 'can-do' attitude, putting the same level of commitment and care into the routine aspects of the role as the more challenging tasks
  • Positive, proactive and efficient with excellent communication skills
  • Possess a polite and professional manner in stressful situations
  • Must be very organised with the ability to prioritise workload

Working Hours: Monday - Friday, 8am-4:30pm

Benefits: 23 days’ annual leave plus bank holidays, Pension Scheme, Private Health Cover, Health Cash Plan, Childcare Vouchers, Employee access to 100’s of exclusive discounts and offers from on-line and high-street retailers, opportunity to be part of a growing company.

Required skills

  • Diagnosis
  • SQL
  • Switches
  • Windows Server
  • 3rd Line Support

Application questions

Do you have intermediate knowledge of Microsoft Office and the Office 365 cloud based email?
Do you have knowledge/experience of peripheral equipment inc. printers, servers, desktops & laptops?
Do you have experience of supporting peripheral equipment including routers, switches and hubs etc.?
Do you have your own transport and live a commutable distance (c. 30 mins) from Brackley?

Reference: 34692842

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