IT Support Engineer/1st Line Support Engineer

Posted 23 February by Swanstaff Recruitment Ltd Easy Apply Featured

Looking to start 2018 off in an exciting new role that will enhance your already promising knowledge as a IT Support Desk Engineer(1st Line). Look no further as Swanstaff Recruitment are an award winning agency who are looking for candidates just like yourself on behalf of our prestigious client in the IT industry.

If you think you've got what it takes to become my clients new IT Support Engineer(1st Line) who will support and develop the relevant part of technical support to the customers then we want to hear from you!

The Role:

  • To log customer incidents and tickets accurately in the incident management system
  • Solid understanding of Active directory and exchange Mail systems
  • Helping customers achieve their goals using our solutions to their full potential
  • Getting involved with customers by engaging with end users via telephone and remote access software
  • Taking ownership over issues, proactive tasks and projects and see them through to completion
  • Taking ownership over issues, proactive tasks and projects and see them through to completion
  • Resolve cases using knowledge gained through product training , support documentation and personal knowledge
  • Working closely with our teams(further expanding your skillset) for support issues, project work and proactive assignment


  • Either an IT related degree or proven IT experience
  • Excellent administrative and organisational skills
  • Thrives in a fast moving and varied environment
  • Attentive to detail with a big picture focus
  • Self-motivated, able to manage conflicting workloads and priorities, balancing proactive tasks with reactive requirements
  • Excellent verbal and written communication skills
  • Creative and proactive underpinned by an entrepreneurial spirit, commercial awareness, product knowledge and interest
  • Proven record of meeting and achieving targets and deadlines
  • Able to build excellent internal and external working relationships

Successful applicants will receive benefits package, including generous pension scheme, free car park and rewarding working environment.

Interested in finding out more about this role? Apply online today or get in touch with Tom Kurczab from our Dartford branch!

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Swanstaff Recruitment is an equal employment company.

Reference: 34548796

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