An exciting opportunity has arisen to join a Support Team for a graduate trained, customer oriented individual who has a passion for providing straightforward, understandable solutions that enable and enrich the experience of users and make a difference to their daily lives.
The support process is a fundamental element in ensuring an optimum customer experience when conducting a wide range of business activity.
This is not just a software “help desk”. You will be required to engage in deep problem solving. Whilst some cases simply involve providing instruction or directing the user to documentation, the majority of cases involve critical thinking and problem solving skills. Support is provided by telephone and makes use of a range of IT support tools such as remote connection and video communications. An audit record of all communication and support provided is maintained to ensure the quality of delivery.
This post will appeal to an enthusiastic problem solver with an analytical mind and attention to detail who is able to communicate effectively with clients and provide clear and concise information with a calming demeanour. Appropriate training in all the software systems will be provided.
What's in it for you?
·A competitive base salary depending on experience.
·You will start with 28 days paid leave including the 8 Bank Holidays per year growing to 33 after 5 full years of service.
·Benefits include access to a contributory pension scheme.
What you need for this position:
·A passion for solving puzzles and learning how things work.
·Ability to interact effectively with both non-technical users and highly technical users.
·Ability to prioritize and balance multiple tasks.
·Willingness to research and figure out complex software and IT systems.
·A desire to make things more efficient - we are looking for someone who enjoys initiating change.
·Excellent task completion with minimal management.
A background of working with Microsoft Windows based PCs and Office Software (certifications are not required – we will be much more interested in your ability to figure things out as you go).
If you would like to know further details, please apply here or contact me on .
1-1 Recruitment is one of the leading recruitment agencies for jobs in Winchester for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we are receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion. In the meantime please keep an eye on www.1-1recruitment.co.uk for any other potential vacancies.