IT Support Apprentice

Posted 15 March by Intequal

Vacancy Overview:

Do you have a passion for technology? Are you ready to take your hobby to the next level?

Working Week:

Monday to Friday 9.00am- 5.00pm

Weekly Wage:

£160.00

Detailed Job Description:

Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

About The Company

Our client are an award winning company based in Stoke on Trent. They have received local recognition as well as national recognition for their business activities, being on the cutting edge of software development and for a set of motivated individuals that work together to provide exceptional customer service for their clients.

They are a family run business providing services in telecommunications, IT and software with a vision: To offer bespoke, smart and efficient technology solutions for businesses and organisations.

You will join their friendly IT team, where you will be taking part in a fantastic opportunity to gain a level 3 qualification at the end of the apprenticeship.

Job Role

We are looking to recruit three IT Apprentices who are hardworking, organised individuals with flexibility and a willingness to learn.

Your main role/responsibilities will include:

Role One - Service Desk

Providing first line support to IT businesses and quick service restaurants

Answering the phone and providing excellent customer service and care in a professional and effective manner

Providing remote support, advice and guidance to the customer

Fault diagnosis and diagnosis of security issues

Working with hardware

Software installation

Providing EPOS support

Role Two - SME 1ST Line Support

Providing 1st line support to SME businesses

Answering the phone and providing excellent customer service and care in a professional and effective manner

Providing remote support, advice and guidance to the customer

Fault diagnosis and diagnosis of security issues

Working with hardware

Software installation

Providing Office 365 Support

PC builds, reconfiguration and re-builds including:

oAccount set-up

oIdentifying and fixing issues

Application support in bespoke software

Role Three Telephony Support

Providing support to businesses of all sizes with regards to:

oTelephone systems

oVOIP systems

oInternet/ Broadband/ WIFI Connectivity issues

oNetwork faults

Skills Required:

Be a strong communicator, both internally and externally

Develop own effectiveness and professionalism

A drivers license would be beneficial due to their location

Someone who is the go to for friends & family for any IT issues

Have a genuine passion for IT and software AND have great customer service!

Be organised and responsive, using initiative and motivation to deal with enquiries

Be reliable and enthusiastic and have good timekeeping

Personal Qualities:

The company require a bright, enthusiastic and hard-working individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service.

Required skills

  • • Be a strong communicator, both internally and externally • Develop own effectiveness and professionalism • A driver’s license would be beneficial du

Reference: 41475450

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