IT Support Analyst

Posted 20 April by Robert Webb Recruitment

We're recruiting on behalf of a brilliant company to work for based in Wrexham. They are seeking an experienced IT Support professional to join their growing team on a full-time, permanent basis. PLEASE NOTE, THIS ROLE IS ON HOLD FOR NOW, BUT WE WILL BE MOVING AHEAD WITH RECRUITMENT AS SOON AS POSSIBLE SO WE'RE STILL KEEN TO REMOTELY INTERVIEW & REGISTER INTERESTED CANDIDATES.

Job Description

As IT Support Analyst you will take ownership of support tickets for production-based IT systems and equipment providing proactive support and responding within SLA timeframes.

As IT Support Analyst you will configure, install and monitor systems to meet end user requirements and high availability criteria, providing feedback and suggestions to support continuous improvement.

You must have a positive attitude, be passionate about IT and take pride in your work, ensuring support tickets from all user levels are dealt with to the best of your ability. You will need to be calm under pressure and comfortable working to tight but realistic deadlines as the business requires. Excellent communications skills (technical and non-technical) are essential.

Key responsibilities of the IT Support Analyst:

  • Accountable to the IT Manager for efficiently dealing with support requests within SLA timeframes.
  • Network & software administration / supporting upgrades
  • Provide flexible end-user support when required, including out of hours coverage as the business requires
  • Ensure the day-to-day security of all IT systems and related data; ensure all systems are patched and up to date to provide the best possible defence against advanced threats and malware.


  • Windows Server Clusters
  • Active Directory
  • DNS / DHCP
  • Virtualization
  • Telephony Systems
  • Backup & Recovery
  • Virus Protection


  • Server 2016
  • Office 365
  • Azure
  • ITIL
  • Firewall Administration

Roberts Webb Recruitment are acting as a Recruitment Agency in relation to this role. Interviews are taking place this week, so apply early to avoid disappointment.

Required skills

  • Analyst
  • Helpdesk
  • ITIL
  • 2nd Line
  • 1st Line

Application question

Do you hold a current driving license?

Reference: 40090207

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