IT Support Analyst

Posted 11 June by Brookson Limited Easy Apply Featured

IT Support Analyst x 3

Due to recent growth Brookson Group are actively recruiting for IT Support Analysts to join their fast paced IT Support team.

You will be responsible for providing end user support ensuring all areas of Information Technology and Telecommunications are proactively managed to enable the business to operate efficiently and effectively at all times. Working closely with the Senior infrastructure analyst you will also help manage and maintain all aspects of the Brookson Infrastructure.

What you will do

  • Receive technical queries from the support analysts and manage customer expectations in regards to the resolution of their issues. Ensuring tickets are escalated to more senior members of the team where required in a timely fashion
  • Troubleshoot and diagnose issues with business hardware and software
  • Resolution of support requests
  • Creation of documentation
  • Completion of project work
  • The professional deployment of new hardware and software
  • Provision of end user support / training as necessary
  • The management of internal records to a high degree of accuracy
  • Provide professional support to a business with over 400 clients and be involved in all aspects of the operation and support of the IT infrastructure including key business systems

What we look for

  • Experience of deploying and using Windows operating systems and applications such as Windows 7/8/10
  • Server 2008 2012 and 2012 R2, Office 365, Windows deployment services and or MDT
  • Experience with Antivirus deployment and monitoring
  • Understanding of networks, virtualization and telephony
  • Experience in IT Administration and support in a customer facing environment
  • Experience of SQL administration, VMWare, MS Exchange
  • Experience of CRM, Dynamics Navision preferable but not essential
  • Experience of working in a team and familiar with processes and procedures in an IT environment
  • A self-motivated, approachable individual with excellent written and verbal communication skills, a highly organised approach with the ability to balance priorities

What we can offer

  • Study Support
  • Career progression
  • 5% company pension contribution
  • 23 days annual leave
  • Birthday day off
  • Great company culture

Required skills

  • Analyst
  • CRM
  • Infrastructure
  • SQL
  • Technology

Reference: 35360389

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