IT Support Analyst - Warrington (to £23K)

Posted 27 February by Actis Recruitment Easy Apply

Technical IT Support Analyst, based Warrington £25,000 to £28,000 plus bonus and excellent benefits. This successful & expanding financial services company is seeking to recruit an enthusiastic and conscientious Senior Support Analyst to join a team providing support to c400 users. The Senior Analyst will be responsible for resolving escalated calls from the service desk covering all areas of Infrastructure, Desktop and Telecommunications.


  • Provide professional support of Infrastructure & Telecommunications to c 400 users
  • Resolve escalated calls from the service desk team and manage user expectations
  • Troubleshooting and diagnosis of hardware and business software and escalate where necessary
  • Telephone system and mobile device support
  • Deployment of new hardware / software
  • Involvement with project work
  • Maintaining appropriate documentation.


You should have gained 4 years+ experience of support and Systems administration in a fast paced professional environment with experience in some of the following areas:

  • Server 2008/12/16 inc Active Directory
  • Administration of VMware, Exchange and SQL Server
  • Windows Desktop 7,10, Office 365, Android, IOS
  • Desktop deployment (WDS, MDT)
  • Anti-virus deployment / administration
  • Networking, Telephony & Virtualisation
  • Pro Active, team player with excellent troubleshooting skills, documentation etc
  • Organised, flexible, willingness to learn, helpful attitude, excellent communication skills
  • Ideally Microsoft or Cisco accreditation.

Excellent opportunity to join a well-established and successful company who can offer the opportunity to gain experience on a wide range of technologies and undertake training to pursue professional accreditation.

£25,000 - £28,000 plus bonus and an excellent benefits package.

Required skills

  • Active Directory
  • Exchange
  • Server
  • VMWare

Reference: 34567932

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