IT Support Analyst - Helpdesk / 1st and 2nd Line

Posted 26 March by YourRecruit IT Ltd Easy Apply

Salary: £24,000 - £27,000 plus outstanding benefits including 26 - 31 days holiday, plus bank holidays!

Key Skills: 1st, 2nd, Line, Support, Active Directory, Exchange, Networking, TCP/IP, DNS, WAN, Firewalls, PC, Hardware, Office, Windows, OS, Customer Service

Our client, an outstanding organisation with a £25m turnover, are an award-winning employer and are looking to add to their technical team. Our client can offer an outstanding benefits package including flexible working hours, pension, healthcare, generous holiday (26 - 31 days plus bank holidays), discounts and lots more!

This is a busy Helpdesk Support role, supporting a large user base of both internal and external customers. We are looking for an experienced IT candidate with exceptional customer service skills, with the ability to troubleshoot Windows Server, Active Directory, Exchange, PC hardware and software, MS office applications and networking - TCP/IP, DNS, WAN and firewalls. The IT Support Analyst will also be responsible for assisting the Applications Support Officer in systems administration and support tasks.

The IT Support Analyst - Helpdesk (1st and 2nd Line) Duties:

  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Provide a support service to all users of IT infrastructure, hardware, business systems and software applications.
  • Work on the Service Desk responding to the telephone and email help lines, logging calls and providing immediate face-to-face telephone support wherever possible.
  • Work to diagnose incidents, resolving at first contact wherever possible and identifying underlying problems.
  • Maintain ownership of incidents throughout their lifetime, including those escalated internally and to third party providers, to ensure timely resolution and regular updates for the affected user(s).
  • Provide support to remote users, including occasional off-site visits as and when necessary.
  • Ensure ICT service delivery to the Association is provided to the agreed service levels.

Our Perfect IT Support Analyst Will Have The Following:

  • Proven experience providing 1st / 2nd line direct end-user IT support.
  • Excellent trouble-shooting and problem resolution skills.
  • Positive and enthusiastic customer service attitude.
  • Proven desktop support experience installing, troubleshooting, supporting and maintaining in MS Windows OS environments.
  • Proven experience using and troubleshooting Microsoft Office applications.
  • Excellent workload management skills; the ability to multitask and prioritise effectively.
  • Good working knowledge of Active Directory user administration, file shares and email accounts.
  • Knowledge of networking and data communications, including TCP/IP, DNS, WAN and firewalls.
  • Good working knowledge of PC hardware and troubleshooting.

Ok, so what we have got to offer you?

Our client, an outstanding organisation with a £25m turnover, are an award-winning employer and are looking to add to their technical team. Our client can offer an outstanding benefits package including flexible working hours, pension, healthcare, generous holiday (26 - 31 days plus bank holidays), discounts and lots more!

Sound interesting? Contact us today! You will work with great new technologies and colleagues, improving your skills to develop your career as we grow together!

Due to the amount of CVs we receive we will only be able to contact you if your application is successful. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

Required skills

  • Active Directory
  • Exchange
  • Networking
  • Support
  • 1st, 2nd, Line

Reference: 34451583

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