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IT Support Analyst, Desktop, Windows, Mac

Posted 9 March by Haybrook IT Resourcing Ltd Easy Apply Ended

IT Support Analyst, Desktop, Windows, Mac

An IT Support Analyst is required to join a rapidly developing Technology Company based in their central London office. The successful Technical Support Specialist will be a key part of the Desktop Support team and will be supporting a wide range of user including Developers, DevOps and Senior Business VIPs. The IT Support Analyst Specialist will be working on a service desk, providing specialist help with Windows and Mac products for the whole business.

The IT Support Analyst role is an excellent opportunity for a customer focused individual who is looking for fantastic career progression and training. The IT Support Analyst role is an outstanding opportunity to support both Windows and Mac systems whilst working alongside highly skilled technical colleagues in a vibrant and friendly team.

The IT Support Analyst role will involve:

  • Contributing to the improvement of processes and approaches within the department
  • Resolving complex incidents that have been escalated by the IT Service Desk
  • Providing remote hands-on support for server and network hardware and software as directed by operations services owners
  • Troubleshooting incidents either remotely or by visiting the end-user
  • Promptly communicating escalations and outcomes to the next level
  • Working to provide problem analysis, identification, and resolution of complex issues with team members
  • Regular liaising and the building of good relations with the Service Desk and Desktop Engineering teams
  • Providing premium user experience to VIPs/Executive users

Key Skills and Experience of the IT Support Analyst:

  • Sustained experience of working in high pressured project environments
  • Experience in a customer facing technical support role supporting a large-scale multisite environment
  • Experience of building and troubleshooting Windows desktop operating systems
  • Good experience of VDI platforms and supporting remote desktop users
  • Proven knowledge of desktop hardware and peripherals.
  • Knowledge of Active Directory
  • Proven experience supporting MS Office suite, up to and including 2016/O365
  • Mobile Device Management configuration and troubleshooting
  • Experience of deploying software using SCCM
  • Experienced with setting up and supporting audio/video conferencing facilities

Some of the Benefits on offer for the IT Support Analyst include:

  • 5% annual bonus scheme
  • Excellent Pension Contributions
  • Share option scheme
  • Employee Purchase Programmes
  • Childcare vouchers
  • Long Service Awards
  • Season ticket loan
  • 25 days holiday plus bank holidays

The IT Support Analyst will be based at the clients centrally based London offices with excellent access to transport links this role is easily commutable from across the city and surrounding areas.

IT Support Analyst, Desktop, Windows, Mac

Referral Scheme: If this role isn’t for you then perhaps you could recommend a friend or colleague to Haybrook IT. If we go on to place that person in a permanent or temporary capacity then you could be rewarded with £500!! Please see our website for terms and conditions.

Haybrook IT Resourcing is Oxford’s leading IT recruitment agency. With exclusive access to some of the region’s most successful companies, send in your CV today to secure your next IT position.

Haybrook IT Resourcing Ltd acts as an employment agency and an employment business.

We value diversity and always appoint on merit.

Required skills

  • Analyst
  • Desktop
  • Mac
  • Technical Support
  • Windows

Reference: 34653614

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