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IT Support Analyst (6 Month Contract)

Posted 5 December 2017 by Petrie Recruitment Ended

Contract Type: 6 month contract

Salary : circa £32,000

Job Elements

·Responsible for providing 2nd/3rd line technical support to the Service Delivery team across allotted hardware/software platforms.

·Responsible for the installation, configuration and on-going patching of physical and virtual Servers in the datacentres and regional offices.

·Accountable for the creation and maintenance of technical documentation which supports infrastructure and supported services.

·Ensure Service level agreements are adhered to

·Ensure regular maintenance activities; including software / hardware service packs / licence checks and data restores are performed to ensure that the system remains in compliance and fit for purpose

·Where necessary engage with 3rd party suppliers to facilitate the delivery and support of IT systems and services to the business functions.

·Provide system training to the Service Delivery support teams when required

·To assist with day to day investigation and resolution of incidents escalated by the service delivery team

·Ensure daily, weekly, monthly centralised backups completed to schedule

The ideal candidate will have:

·Minimum of 5 years’ experience of providing 2nd line support

·IT and/or Microsoft qualification (MCSE, MCITP, CNNA)

·Strong background in Windows Server 2012 R2 /2008

·Extensive experience of VMWare/Hyper-V

·In-depth Active directory skills

·Excellent analytical, problem solving and decision making skills;

·Experience of working in a heavily regulated environment is an advantage;

·Good written and oral communication skills;

·Service and customer oriented in approach and manner

Petrie Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

Reference: 33639459

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