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IT Support Analyst - 24K / 25K plus bens

Posted 26 January by Hire Ground Ltd Ended

My client, a dynamic and fast paced conference and events company, with lovely offices based in the West End, seeks an IT Support Analyst to work with and support a busy IT Manager with day to day operations and projects alike.

RESPONSIBILITIES

Internal Database / CRM / CMS

To be the first point of contact for errors

Assist in HTML formatting on event pages when requested by producers

Liaising with suppliers regarding issues logged relating to database and website

General admin changes such as change of authoriser or password resets

General website updates

To carryout Image up loads and provide URLs for Producers

To carryout Brochure PDF Changes / Edits

To carryout Event website changes

Day to day support

Support and maintain windows and MS Office

General maintenance issues - software / hardware

Liaising withIT suppliers, with regard to end user problems and monitor ongoing issues

Set up new starter PC's and other IT equipment as necessary

Maintain the company printer fleet

Manage Security information

Complete user moves and changes as required

Troubleshooting remote connectivity issues

Project work

To assist IT Manager with ongoing IT related projects

Manage sub-projects

MULTIMEDIA / EVENTS RELATED RESPONSIBILTIES:

Releasing Document portals/ Uploading content / Troubleshooting

Complete CD ROM orders

Design floor plans for conference venues

Attending events

Weekly AV equipment checks

KEY SKILLS

Timely evaluation of tickets and phonecalls maintain high quality customer service MSOffice / Windows Operating Systems

Support & SQL experience

HTML / Databaseknowledge desirable

Good analytical andtroubleshooting skills

Apply now for immediate consideration

Salary circa 24K / 25K plus bens

Required skills

  • Analyst
  • HTML
  • SQL
  • Windows

Reference: 34328186

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