IT Support Analyst 1st/2nd Line Support - Reading

Posted 26 October by REED
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1st / 2nd Line Support Analyst | Microsoft Exchange | O365 | MDM

1st / 2nd Line Support Analyst required to join an Legal organisation based in London to help support the businesses IT function. A fast-paced environment within an exciting business and a fantastic team behind you!

This is a fantastic opportunity for any 1st / 2nd Line Support Analyst to take the next step in their career and be presented with a broad range of bespoke applications and off-the-shelf technologies. As well as day to day user support and troubleshooting the 1st / 2nd Line Support Analyst will be given the opportunity to be involved a variety of project work and other tasks.

Responsibilities of the role:

- Effective and accurate escalation of issues to the appropriate teams in a timely fashion to alleviate the risk of breaching SLAs.
- Work with other IT Service Desk staff and 3rd Line infrastructure and application support teams effectively to ensure that excellent end-to-end IT support services are provided.

- Develop and maintain strong working relationships with key staff and managers in the business and personnel within IT.

- Identify where knowledge can be shared with others in the team to improve the service provided to our customers and help develop the knowledge and skills of others in the IT team.

- Ensure that assigned IT service incidents are managed effectively and repeated occurrences are flagged as potential Problems to identify root causes, thus reducing the number and severity of future incidents.

Key Skills
* At least 2 years' experience within 1st / 2nd line Support
* Experience in support with Active Directory as well as Windows 10 & O365 and Microsoft Exchange
* Strong IT Service Desk/SLA Experience
* IT Software/Hardware support experience
* Excellent communication skills on all levels, both written and verbal

If you are a 1st / 2nd Line Support Analyst with relevant experience then please take advantage of this excellent opportunity to fully utilise your skillset in a new environment, by hitting apply now

1st / 2nd Line Support Analyst | Microsoft Exchange | O365 | MDM

IT Support Analyst/IT Technician/IT Support/Technical Support/IT Technical Support/IT Support Engineer/First Line Support/ 1st Line Support/1st/2nd Line Support/First/Second Line Support

Reference: 44488207

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