IT Storage Consultant

Posted 15 November by Robert Walters
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This global organisation are looking for an IT storage consultant

This is a fantastic opportunity for an IT Storage Specialist. You will provide ownership, administration and support of the IT Storage systems. The Storage Specialist will ensure the availability, performance and integrity of the IT storage systems by proactively planning for changes and capacity as well as reactively addressing system incidents and problems.

  • Collaborate with the helpdesk and other support teams to identify, prioritise, and resolve incidents
  • Resolve incidents within the agreed Service Level Agreements (SLAs) and to the high quality that a retail business demands
  • Liaise with software and hardware support vendors to resolve incidents and to follow up with proactive measures to prevent reoccurrence across all regional technologies
  • Continually demonstrate the skills and abilities of a Subject Matter Expert (SME) in Storage principals and associated technology area
  • Document all tasks undertaken within the team including reoccurring issues and processes
  • Taking ownership of issues reported and seeing problems through to resolution
  • Ensuring the stable operation of all storage environments and their supporting components such as backup solutions, storage devices, SAN switches, storage applications and storage monitoring
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Research and identify solutions to software and hardware issues
  • Ensure all issues are properly logged
  • providing support, including procedural documentation and relevant reports;
  • Maintain up-to-date technological knowledge to enable the constant improvement of systems, tools, processes and procedures.
  • Assist in the evaluation of application and system software packages.
  • Technical expertise in at least 4 of the below technologies:
  • Operating Systems (MacOS, Windows)
  • Storage and backup (SAN Technologies, Backup libraries, etc.)
  • Storage Protocols (SMB, AFP etc)
  • Windows platforms (Active directory, File Shares, Poweshell, etc.)
  • Other platforms (Nagios, McAffee, DNS, Certificate Management etc.)
  • Data center and hardware (VMware, HPE, Quantum, 3PAR)

  • Good understanding of incident management tools

Reference: 36623646

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