IT Solutions Consultant

Posted 10 October by Cute Resource
Easy Apply

This role is a fantastic opportunity to join and independently owned technology business, based out of state of the art offices in Bristol, working with a team of bright and enthusiastic colleagues to deliver Customer Experience Solutions across Contact Centres worldwide. This business has a unique, fun and driven working environment and team fit will be a really important consideration in the selection process.

Application Design and deployment Solutions Consultant - £45 - £60k plus great benefits and genuine career progression opportunities on offer for the successful candidate.

We are looking for a First-Class communicator, with proven experience of working on Multiple Projects across a range of sectors and disciplines - but within the contact centre world. We are searching for an individual who has experience of working directly with clients to understand the requirements, client context, of conducting design workshops and preparing technical solution blueprints, ideally with experience of the GENESYS Pure Engage Framework Component.

Experience in GVP, eService, GRE, SIP, uRS, Info Mart, GMS, OCS, GPlusIntergrationsetc. is necessary for this role.

The role will involve:-

  • working with clients to understand business requirements
  • case mapping
  • creation of technical design documentation
  • data modelling
  • automating repetitive tasks
  • building and configuring CX solutions
  • working with the solutions architect to ensure solutions are aligned
  • working with support teams to define OSS solutions for designs implemented
  • hosting technical pre-sales sessions providing production demonstrations on key use cases for the latest in CX management

Experience within the following will be relevant and beneficial to the role:-

  • working knowledge of platforms such as CISCO, Amazon Connect, Salesforce, NIC, inContact, Verint
  • Cloud based architecture
  • Microservices architecture
  • Power Shell Scripting

If you believe you have relevant experience for this role please contact Lydia @ Cute Resource Data & Tech to discuss the role and company in more detail.

Cute Resource Solutions is acting as an agency for the purposes of this vacancy.

Required skills

  • Communicator
  • Contact Centre
  • Software Solutions
  • Technology
  • Technology Solutions

Reference: 39111933

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