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IT Software Support Analyst - CRM / SQL - Chester - £34k

Posted 2 February by CV Screen Easy Apply Ended

IT Software Support Analyst – CRM / SQL – Chester - £34k

Role Overview

An IT Software Support Analystis required by client based near Chester for a Home Based role.

A salary of up to £34,000 is available.

The IT Software Support Analystwill work with customers to support new solutions and ensure they achieve maximum benefit and satisfaction with their systems. You will have a solid technical know-how and responsible for systems configuration, testing and go-live for deployments and new release of software as well as preparation of systems demonstrations for clients.

You will be responsible for 2nd / 3rd line support calls to analyse, diagnose and resolve issues, with the broader support team and developers.

This is a varied role which requires technical ability, understanding of field service processes and flexibility. It also offers a high degree of autonomy and job satisfaction from working with leading edge technology in an entrepreneurial environment where you can make your mark. This role offers excellent earning potential and career progression.

This is a Home Based with travel to Chester / Wirral / Merseyside borders and regular travel onsite to clients in the UK.

Required skills:

- Confident in a client facing support experience

- Knowledge of Enterprise level application software

- Competent with SQL and relational databases

- Understanding of SOAP / XML Web services

- Working knowledge of Visual Basic or VBA (or other VB variation)

- Experience of CRM deployment would be advantageous


Our client is a well-established Enterprise Application Software Provider offering market leading products across Europe.

Who would suit this role?

This is an excellent opportunity for an experienced IT Software Support Analyst or Applications Support Analyst used to working with enterprise level software.


Salary from £30,000 to £34,000 basic plus bonus.


This is a Home Based role. The successful candidate will work from home with the ability to travel to Chester or the Wirral / Merseyside and the surrounding area on a weekly or occasional basis. There will be travel to customer sites and training will be provided in the UK and in Europe.

To Apply:

Please send your CV to Peter Strutt of CV Screen in strict confidence.

CV Screen is the Recruitment Agency managing this vacancy.


- IT Software Support Analyst vacancy available near Chester

- Knowledge of Enterprise level application software

- Competent with SQL and CRM deployment

Reference: 34389349

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