IT Service & Helpdesk Support- Brighton - £20,000-£30,000
This is a fantastic opportunity to step into an IT Service & Helpdesk Support role within an established industry-recognised online marketing platform.
Our client is global leader in integrated marketing solutions. With 16 offices around the world, and with over 350 clients in the UK, our client's integrated marketing solutions allows marketers to achieve the full potential of digital marketing.
As one of the world's leading internet service companies, our client provides a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money, portal and media, online marketing and professional sports.
Our client delivers personalised experiences that engage consumers and their commitment to transparency allows them to continually optimise their performance. Our client has an established reputation for the highest levels of service, an honest approach to business, a drive for growth, and most importantly - a team who is bright, friendly, and passionate about what they do.
The IT Service & Helpdesk Support role will require you to provide 1st and 2nd line support via telephone, email & face-to-face support to users (both locally and remote). Your role will involve creating, processing, maintaining and resolving tickets using Jira application - you will initially investigation on all incidents, ensure they are resolved wherever possible and quickly and correctly escalate them if necessary.
Your role as It Service & Helpdesk Support will include installing and configuring computer systems, manage user accounts as requested, enabling remote client access over a VPN connection, provide support for meeting room AV & presentation equipment/services and support/configure Cisco IP Desk Phones and APS.
In return, you will work in a flexible environment with excellent benefits and get the chance to develop your skills on a wide variety of interesting projects.
- Experience of working in a busy IT Support environment
- Experience in the installation, troubleshooting and configuration of PCs and software
- Experience of administering user accounts in Microsoft Active Directory
- Ability to use initiative to identity solutions to complex issues
- Excellent verbal and written communication skills
- Ability to can take clients requirements and translate into a technical concept
- Experience working within a collaborative environment
- Commercial awareness Experience working with teams in open collaboration
We are shortlisting candidates for this role NOW. If it this sounds like the role you have been looking for then please e-mail your CV and a covering letter to or alternatively you can call Halimah on .