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IT Service Desk Technician

Posted 6 February by Reassured Limited Easy Apply Ended

Are you a proactive and customer focused IT Service Desk Technician, used to maintaining and providing 1st line IT support?

If you have strong understanding of software, operating systems, networks and VoIP/PBX and at least 1 years’ experience providing 1st Line technical support in a fast paced environment, the this is the job for you!

Reassured are a growing Life Insurance brokerage, and we are already the largest in the UK. We have appeared in the 'Times top 100 companies to work for list’ for the last 4 years.

Successful candidates will have excellent communication and customer service skills and be able to demonstrate the ability to question non-technical colleagues about technical issues, in order to quickly diagnose the problem and communicate the solution in a timely fashion.

The role will involve:

  • Installing and configuring computer hardware operating systems and applications
  • Troubleshooting system and network problems including diagnosing and solving hardware/software faults and talking staff through a series of actions to resolve technical issues
  • Testing and evaluating new technology and supporting the rollout of new applications
  • Providing support, including procedural documentation and relevant repairs
  • Setting up new users’ accounts and profiles and dealing with password issues

You will need:

  • At least one year’s experience in supporting a mixed Windows/Linux environment including Active Directory, GPO, WSUS, MS Exchange (2010+), and MS Office (2007+);
  • Great problem solving skills and logical thinking
  • Excellent communication skills;
  • Fastidious attention to detail;
  • Flexible can-do attitude;
  • Desire for personal development and learning;
  • Comfortable travelling to different UK office locations, often involving overnight stays of 2/3 night at a time;

In return we can offer career progression in a growing IT department at the heart of a successful and growing company.

Full Job Description available on request.

Required skills

  • Operating Systems
  • Service Desk
  • VoIP
  • 1st Line

Reference: 34407845

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