The following job is no longer available:
IT Service Desk Technical Expert 12 Month FTC, Bilingual

IT Service Desk Technical Expert 12 Month FTC, Bilingual

Posted 5 April by Deloitte Featured Ended
The Opportunity

Improving your IT skill set is high on your agenda and you are looking for a Firm with a great reputation to support you. You get satisfaction from solving technical problems and can happily work at pace with a sense of urgency. If this rings true then this role could be for you.

Role description

Deloitte’s Milton Keynes office plays a vital role in the firm’s success, delivering key administration and support services for the business. It will soon become one of the firm’s global customer contact centres, so we are looking for bilingual IT Service Desk Senior Analysts to join our teams.

The immediate need is for people with French and/or French Canadian language skills, in addition to English.

There may be a need for additional language expertise in the future, so if you have further multilingual skills do register your details with us.

As the first line of support for our 17,000 UK employees, you’ll have to be on the ball. Delivering first-time fixes across a variety of applications and technologies requires aptitude. It’s a busy team that demands a 'can-do’ attitude to problem solving. The ability to take ownership and manage complex problems to a successful resolution will be key. You’ll need to use your initiative and be flexible in your approach in order to professionally and efficiently deliver the results your colleagues need. You will be expected to act as a role model to your fellow team members, providing coaching to help develop their skills.

Our offer

As a leading multinational organisation, our approach to rewarding people is based on a simple belief. High performance - whatever your level - deserves to be rewarded. In addition to providing a competitive salary, pension and flexible benefits, colleagues receive a raft of other perks and discounts.

The team

Our people are our most important asset. The Milton Keynes office is a modern service centre which provides many of the central functions essential to making our business successful. You’ll find teams in Finance, HR, IT and Procurement to name just a few. Employees within those teams are encouraged to progress or even enjoy a complete change of direction. There’s a real buzz about the place and a genuine sense of camaraderie and collaboration.

Location

Central Milton Keynes Office or Cardiff delivery centre.

Hours

Part Time & Full Time Flexible Working Opportunities

Shifts between 7 am and 9pm and occasional Saturdays.

Responsibilities

As the first line of support for our 17,000 UK employees, you’ll have to be on the ball. Delivering first-time fixes across a variety of applications and technologies requires aptitude. It’s a busy team that demands a 'can-do’ attitude to problem solving. The ability to take ownership and manage complex problems to a successful resolution will be key. You’ll need to use your initiative and be flexible in your approach in order to professionally and efficiently deliver the results your colleagues need. You will be expected to act as a role model to your fellow team members, providing coaching to help develop their skills.

Requirements

To be considered for this position, you’ll have extensive experience in a service desk role, dealing with volume calls and complex enquiries. Advanced knowledge of Windows 8 & 10 in both corporate and IT service desk environments would be advantageous. You should be a team player with a calm and courteous manner and confident you can communicate well professionally at all times. A track record of providing coaching to develop your fellow team members would be advantageous.

You are here: Internal Client Services

Internal Client Services (ICS) contributes to the success of Deloitte through six departments: Clients & Markets, Finance & Legal, Human Resources, IT Services, Property & Corporate Services and the Shared Services Organisation. There is no such thing as a 'typical’ ICS person or job. The work we do is as varied as our people are diverse: administrators, artwork designers, accountants, advisors, audio-visual technicians, business analysts, building surveyors, bilingual secretaries. ICS teams are based across the UK, Switzerland and India, all sharing a common goal of providing outstanding support to Deloitte and its people.

About DeloitteOur Purpose & Strategy

To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

How will this role make an impact that matters with Deloitte?

You will play a vital role in delivering a consistent world class experience to our customers, while at the same time acting as a role model, helping to coach and develop your fellow team members.

What do we do?

Deloitte offers Global integrated professional services that include Audit and Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

What do we value?

At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements.

Hear from some of our people already working at Deloitte in agile ways. We are proud to have received a Best for All Stages of Motherhood special award in 2016 as a Top Employer for Working Families.

For a full job description please click apply

Requisition code: 147325

Reference: 34836021

Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job