An excellent opportunity has arisen for an IT Service Desk Manager to join a highly successful organisation. This is a fantastic opportunity for an IT Helpdesk / Service Desk Team Leader to join an expanding business and a growing department. The existing team consists of circa 5 1st and 2nd line technical support engineers. The role is technical covering a range of networking technologies, as well as a need for mentoring and leadership of the team with the support from the service delivery manager.
About the role:
You will work in a hands-on leadership role taking responsibility for the technical support operations, ensuring SLAs are achieved and that the wider business departments and external users are fully supported.
The successful candidate should have the following skills/experience:
- Demonstrable Team Leadership experience (not essential for the right candidate)
- Firewall skills (Preferably FortiGate/Fortinet)
- Windows Server (AD, DNS, DHCP)
- Strong networking skills (TCP/IP, Ethernet, Routing, VLAN)
- Experience of service delivery, ideally to have an understanding of ITIL
You will require excellent organisation and customer service skills and able to work in and manage a fast paced and varied service desk. In return you will receive a generous basic salary, excellent benefits and ongoing personal/professional development opportunities within an expanding and well regarded organisation.
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- Team Leader
- IT Service Desk Manager
- IT Helpdesk Manager
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