IT Service Desk Team Leader / Support Desk Manager - Windows

Posted 8 April by Mills Goodwin Talent Network Ltd Easy Apply

IT Service Desk Team Leader / Support Desk Manager - Windows, Bristol; £38-50k + 15% pension, bonus & excellent benefits

Experienced IT Support Team or Service Desk Team Leader / Manager with proven desktop & service desk leadership experience sought for this forward thinking, finance org who, are continually investing in new projects/technologies.

The IT Service Desk Team Leader will via their team of c6 Support Analysts provide desktop & deskside support to c1000 users; they will have a broad range of technology knowledge too including Windows 7, Active Directory etc in order to support their team & handle escalated queries.

The IT Help Desk Team Leader will demonstrate an excellent customer service ethic and need proven, commercial experience of:-

Team Leading / staff management ie day to day operational management, recruitment, appraisals etc

Stakeholder management - managing expectations & escalated queries

Project delivery

Patch Management experience

Based from smart, modern offices in BS16 North Bristol; close to Bristol Parkway Station, M32, M4 & M5 for an easy commute from Central Bristol, Thornbury, Chippenham, Gloucestershire & North Somerset.

Salary dependent on experience but likely to be £38,00 to £50,000 plus c10% bonus & flexi-benefits including 15% non-contributory pension, healthcare, travel & life insurance and 27 days holiday. NB You can cash swap some benefits to add to the base salary too.

Interested? Please apply ASAP with your CV and I will endeavour to respond within 3 working days. NB Mills Goodwin Talent Network is an employment agency and your details will not be passed to any of our clients without your prior approval.

IT Service Desk Team Leader / Support Desk Manager - Windows, Bristol; £38-50k + 15% pension, bonus & excellent benefits

Required skills

  • Active Directory
  • Technical Support
  • Windows
  • Project Delivery
  • Team Leadership

Reference: 34852522

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