IT Service Desk Manager

Posted 5 April by Uniting Ambition Easy Apply

IT Service Desk Manager
Greater Manchester
£30,000-£40,000


A brand-new role to manage the relationship between IT and the business, supporting a huge programme of IT change.

The role is central to a transformation programme underway. 'Best in class' IT services and solutions are being designed and a roadmap of delivering these services and solutions, will sit largely with the Service Manager to communicate and coordinate roll-out and transition into BAU.


As an IT Service Desk Manager you will work with the IT teams: 1st to 3rd line support, ITIL based service desks, infrastructure engineers, field engineers and the wider change function, you will ensure consistent provision of services to a retail estate of c200 sites around the north of England and Scotland.

This is a senior role demanding a high level of autonomy, initiative and self-management.



To thrive you will need to have experience and skills including:

• IT Service Management experience (ideally gained in a large multi-site commercial organisation)

• Experience working in an ITIL aligned environment

• 3rd party supplier management / SLAs and negotiations

• Experience managing and developing a team

Key words: ITIL, Service, Business Relationship Manager, IT Service Desk Manager, Service Delivery Manager, Stakeholder, Business Analysis, Project Management

Please contact for more information, thank you.

Reference: 34837885

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