IT Service Desk Engineer

Posted 3 April by WORKwithYORK Featured

Can you provide high quality customer service to ICT users meeting deadlines, resolving queries/service requests promptly and with technical skill?

Have you two years current experience in a medium to large office environment?

Can you hit the ground running with the minimum of supervision?

Our client based in York City centre is looking for a Service Desk Engineer to join their responsive and busy IT team providing high quality service desk support to all departments, delivering the provision, maintenance and high levels of availability of computing facilities to all staff.

  • You will be required to log and record full and accurate details for all reported incidents, problems, changes and service requests via the call logging system and provide a first line support function to all departments to restore a failed ICT Service as quickly as possible.

  • You will be the main channel for effective communications across the business and within ICT.

  • You will undertake technical administration duties as directed e.g. the creation and deletion of Domain and System Accounts.

  • Its is essential that you will have at least 2 years experience on a busy service desk and have strong knowledge and skills in supported versions of Microsoft Operating Systems, Microsoft Console and management tools, knowledge of Enterprise scale e-mail and internet technologies (Exchange Admin tools). An understanding of current and legacy Network technology is also required.

Required skills

  • ICT
  • Operating Systems
  • 1st Line
  • Microsoft

Application questions

Have you two years current experience in a medium to large office environment?
Have you provided high quality customer service to ICT users?
Can you hit the ground running with the minimum of supervision?

Reference: 33588878

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