JOB TITLE: IT Service Desk Engineer (1st/2nd-Line)
DEPARTMENT: IT Managed Services
START DATE: September 2021
SALARY: £20K - £25Kpa
Key skills: Service desk, Helpdesk, 1st-Line Support, MS Support, Windows, IT MSP, Incident Management, Service Desk Management
Chapman Tate Associates seeks an IT Service Desk Engineer (1st/2nd-Line) to join this leading IT Managed Services provider. They have a reputation for delivering innovative, cutting edge solutions for business from SME to Enterprise, on time, on budget, every time. They are currently experiencing unprecedented growth give challenging market conditions.
As a result of this success, they are currently looking to recruit experienced Service Desk Engineers to join their highly successful Managed Services Team.
The role will include providing support to a range of customers SME and Enterprise based.
Responsibilities will include:
·First Line customer telephone and email support for the Service Desk
·Assisting the Technical Consultants with remote monitoring services daily checks
·Customer Service Report Production
·Incident escalations management
·Managing the Service Desk ticketing system
Role will be based from Watford and will include 1 day from home a week as part of their flexible working approach.
Other areas of the role will include:
- 1st Line Responder to customer incidents or change requests.
- Daily system checks and responding to system alerts.
- Management of the Service Desk tools.
- Escalating to 2nd Level support and managing customer expectations.
- Assisting with Service Reports.
- Working with the A/C Managers on service improvement plans & service development.
- Working closely with Meridian IT Operation and Technical Consultants.
- Monthly Service Reporting.
·Good written and verbal communication skills.
·Good organisational and problem-solving skills.
·Demonstrate a high level of independent judgment and initiative.
·Be totally self-motivated and self-managed.
Excellent organization who will provide excellent career and personal development prospects.
- Service Desk
- 2nd Line
- IT Support
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