IT Service Desk Analyst

Posted 16 October by Jennifer Griffiths Recruitment
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Our client has permanent opportunities for Service Desk Analysts.

Main Tasks and Objectives for the IT Service Desk Analyst are:

Be readily available to answer the phone to our clients in a professional and efficient manner.

To provide front line troubleshooting, diagnostics and to provide technical fixes.

To support a variety of custom made/bespoke applications, Microsoft applications and desktop applications.

Plus a variety of off-the-shelf industry tools.

To support networks, hardware and printers etc.

Actively employ, share and contribute to the company's knowledge base.

Manage open incidents in line with industry best practice guidelines.

To support local and Global clients.

Take control, understand goals and own your performance.

Desirable Skills / Experience:

Previous experience working on a Service Desk would be an advantage

IT problem solving is essential

knowledge of Active Directory

Permanent role

Working 37.5 hours Monday to Friday

Salary: £17,070

we shall only respond to candidates with the relevant experience for this role

Required skills

  • Analyst
  • Applications
  • Problem Solving
  • Service Desk
  • Troubleshooting

Reference: 36371898

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