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IT Service Desk Analyst

Posted 9 April by Venn Group Easy Apply Featured Ended

VennGroup IT
Technology Recruitment Solutions

Role: Service Desk Analyst
Type: Contract
Rate: Up to £122 per day

The role:

This is a long term contract for candidates that would be interested in a potential permanent opportunity further down the line

Key Responsibilities

  • Responsible for handling emails, phone calls and customer walk ins on a daily basis
  • Administering Active Directory
  • Providing application support
  • Supporting SAP and inhouse systems
  • Supporting Windows 7/10 and Microsoft Office 2007/2010
  • Troubleshooting Citrix and networks
  • Basic hardware troubleshooting (laptops, desktops and printers)
  • Installing various software packages
  • Logging calls using Service Now


Experience & Abilities

  • Passion in delivering high quality support to customers
  • Strong knowledge of Windows operating systems
  • Previous experience using Active Directory
  • Beneficial to have Office 365 and SAP user administration understanding
  • Able to work to SLAs and KPIs
  • Experience of devising innovative mechanisms to prevent incidents/problems


Please call Harry Jackman or Ezra Richardson on or email an updated CV to

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

Required skills

  • Active Directory
  • Customer Service
  • Service Desk
  • 1st Line
  • MS Office

Reference: 34863104

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