IT Service Desk Analyst

Posted 9 April by Hays Specialist Recruitment Limited Easy Apply

IT Service Desk Job- London Job

Your new company
My client is a well establish Charity, who are looking for a Service Desk Analyst to join their organisation.

Your new role
This role plays a key part in the IT Service Desk's vision to keep the organisation working through the provision of outstanding IT service. As the first point-of-contact for users you will be part of the public face of the IT department.

Key responsibilities

  • Dealing with 1st/2nd-line support queries.
  • Ensuring Incidents & Requests are fully logged in their ServiceNow IT Service Management tool.
  • Working to resolve Incidents & Requests within agreed timeframes.
  • Providing regular and ad-hoc training to users where required.
  • Providing project support to projects relating to desktop services.


What you'll need to succeed

You will have:

  • Excellent customer service skills.
  • Excellent written and spoken communications skills.
  • Proven experience in a similar role supporting 400+ users
  • Aptitude for and interest in technology.
  • Good time management skills and ability to prioritise.
  • Must be able to explain complex ideas in a simple, easy to understand manner.
  • ITIL Foundation v3 certified
  • Microsoft certifications/Comp TIA


Experience of:

  • Windows 7/10
  • Mac OS 10.11+
  • Active Directory
  • Exchange
  • Sharepoint/Office 365
  • Training end-users


What you'll get in return
£100-£120 Per Day (OUTSIDE OF IR35)

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Reference: 34859939

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