IT Service Desk Analyst

Posted 6 April by Venn Group Easy Apply

VennGroup IT
Technology Recruitment Solutions

Position: Service Desk Analyst
Type: Permanent
Location: Hinckley

The Role:

We are currently recruiting for a Service Desk Analyst for a FTSE 250 listed UK businesses. With a focus on building long-term relationships and then delivering first class business solutions.
The job will include providing a single point of contact for raising IT incidents and requests from Business Customers, IT suppliers and hosting suppliers, via any communication channel, but mainly telephone, email and web portal.
Key Responsibilities:

  • Call logging
  • Incident management
  • Administration
  • Problem Management
  • Request Management (IMACs)

Key Skills

  • Office 365
  • Windows 7 & 10
  • Active Directory
  • Citrix
  • Working with 3rd Party Suppliers

If you are interested in the role, please contact Brennan Black or Hannah Freeman on , alternatively email your CV to

Reference: 34850748

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