IT Service Desk Analyst

Posted 5 April by Auxillis Easy Apply Featured

Who are we?

Auxillis are part of £472m Redde plc. Operating from two main hubs in Bath & Co Durham, along with 25+ regional sites, we work with a range of corporate clients, prestige motor groups and leading insurers, delivering exceptional services 24/7, 365 days a year to motorists across the UK.

What will I be doing?

As Service Desk Analyst you will be first point of contact for 2000+ colleagues, assisting IT users with requests and issues relating to IT Services including software, hardware, telephony and computer equipment.

As well as carrying out first line resolutions as an in-house expert, you will be in regular contact with colleagues, managers and third party suppliers providing timely updates on open issues/requests, undertaking user management tasks and maintain accurate records in a range of administrative tools including; MSActiveDirectory and MSExchange.

In time, you may also have opportunity to support the Service Delivery & Operational Management in delivering projects which improve the delivery and efficiency of the IT service.

What do we want in you?

  • Realistically, experience in a helpdesk or technical support environment is essential, but being successful in this role is just as much about you and your personality;
  • Be able to demonstrate a confident and credible telephone manner, good verbal and written communication skills;
  • A great understanding of enterprise hardware and software including: PC and thin client desktop hardware, Windows OS, MS Office, Avaya VOIP telephony or McAfee endpoint protection is also highly desirable;
  • Have an organised, methodical approach to managing your own workload using well developed administration and IT skills;
  • Be studying towards or be already accredited in a relevant IT discipline, with exposure to ITIL methodology a significant advantage;
  • A commitment to developing an excellent understanding of our systems, processes and customers needs;

What can we offer you?

  • A full induction training programme and a personalised development plan with ongoing support in a friendly, enjoyable, encouraging work environment;
  • A competitive salary package supported by some great benefits including pension scheme, discounted gym memberships, mobile phone contracts and motoring products;
  • A great work-life balance, working 37.5 hours per week. Weekends and evenings are worked on an on-call rota basis (after initial training) which can attract a healthy allowance;

So if this sounds like something you can't miss out on, what are you waiting for? Apply today!

Required skills

  • Active Directory
  • Helpdesk
  • ITIL
  • Microsoft Exchange
  • Software

Reference: 34837703

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