IT Service Delivery Manager

Posted 7 November by City recruitment group
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An exciting permanent IT Service Delivery Manager opportunity is available to join a family owned business in the Coventry area. This is a full-time opportunity paying £30,000 per annum.

Your new role

As an IT Service Delivery Manager you will take a lead role in the strategic and operational delivery of IT Managed Service to customers. You will be responsible for defining and ensuring service levels are met on the contract throughout the life of that contract, both at a technical and business level.

This role involves the development of strong stakeholder relationships to drive and engage the organisation in adopting best practice process and procedures. You will be responsible for developing strong, high level client relationships across all business areas. As an IT Service Delivery Manager you will be responsible for achieving and meeting service levels as agreed with client through; the proactive management of the service delivered by the provider. You will also interface with key stakeholders, and facilitate communication channels between customer and our in house delivery teams. You will be expected to collate incident information and produce business facing Major Incident reports when required.

In order to be considered for the role

You must be able to handle complex situations with the client and effectively negotiate potential issues or areas of conflict, facilitating a 'win-win' situation where both parties have a comprehensive solution. You must be able to proactively assess service trends to identify areas for improvement - driving root cause analysis, incident reduction, service improvement and problem management. You must also be able to work with and collaborate with key stakeholders updating them on service issues in key business areas. This role involves travel to remote sites for customer meetings and maintaining and Increasing customer satisfaction.

What our client can offer you

This job provides excellent holiday allowance, as well as enrolment in the company’s pension scheme. Also, a competitive salary is available as well as fantastic progression potential.

Please 'apply now’ to avoid missing out on this opportunity or contact Sehar at City Recruitment Group for more information.

Required skills

  • ICT
  • Information Technology
  • Service Delivery

Reference: 39317769

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