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IT Retail Application Support Engineer

Posted 19 January by Paddy Power Featured Ended

Retail Application Support Engineer

Paddy Power Betfair

Main duties and responsibilities:

To support all production applications in the Paddy Power Retail Technology department.

You will be responsible for:

  • Supporting all Production system in the Retail Technology department

  • Incident and problem management, resolution and escalation of issues

  • Troubleshooting issues on all applications

  • Working closely with our 3rd party suppliers to provide essential primary support for all systems

  • Maintain the documentation set on all applications and systems

  • Co-ordinating other small operationally-focused projects where required

  • Ensuring retail technology systems are kept up to date

  • Assistance with the preparation of operational reporting

  • Carrying out other tasks as required by your manager

  • Systems and Application Maintenance – managing the deployment process to ensure successful deployment of new system/software and upgrades for all trading and operational systems

  • System Monitoring – monitoring of all systems and alerts through existing monitoring systems, constant re-evaluation of current systems to establish scope for improvement/growth, development of required tools and/or implementation of agreed 3rd party systems to ensure 100% uptime in our trading environment during exchange open hours

  • Continuous evaluation and improvement of trading support procedures, development and implementation of required/agreed tools and associated runtime environment

  • Interact with various internal IT support functions to troubleshoot and resolve complex problems as they happen


  • 3rd level degree within IT or a related discipline

  • 2 years previous helpdesk / Technical Support / client support experience

  • Customer service experience preferred

  • Technology and betting industry experience preferred

  • Hands on experience working with Windows OS / Linux and Oracle SQL Server

  • Experience supporting IT Infrastructure systems

  • Proven ability to diagnose and troubleshoot application problems to identify solutions


  • Superior organisational skills

  • Excellent administration skills with emphasis on attention to detail

  • Excellent written and verbal communications skills

  • Excellent customer service / people skills

  • Experience managing service partners

  • Strong problem solving skills essential

  • Ability to prioritise, focus, self-motivate and work on their own initiative

  • Service Awareness, preferably IT Infrastructure Library (ITIL) Certification

Working Hours and Conditions:

  • This is a full time

  • A degree of flexibility will be required

  • On Call

In February 2016, Paddy Power and Betfair merged to form one of the largest online betting operators in the world: Paddy Power Betfair plc. The merger propelled the enlarged group into the FTSE 50.

The Paddy Power brand boasts an international multi-channel betting and gaming group. The Paddy Power brand is widely seen as one of the most distinctive consumer brands in Europe. The Betfair brand is famous for Innovation. Betfair pioneered the betting exchange in 2000 – a product which altered the landscape of the sports betting industry.

Today, Paddy Power Betfair is a force to be reckoned with. We have a market-leading presence in the UK, Ireland, Australia and the USA, as well as a range of B2C and B2B operations across Europe.

Reference: 33987828

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