IT Project Support Analyst - West Midlands

Posted 7 April by Boston Capel

IT Project Support Analyst - Solihull, West Midlands

Our client, a rapidly expanding software company, is looking for a bright, articulate and customer friendly IT Project Support Analyst to assist the Project Managers during project delivery, by undertaking delivery related tasks. The IT Project Support Analyst will be responsible for delivering suites of tasks within defined timeframes. You will be based in their Solihull office in the West Midlands.

The role will involve working internally and externally-

  • Supporting the project managers on various tasks as per project requirements
  • Coordination of resources to deliver specific requirements
  • Liaising with clients to gain specific information to support project delivery
  • Responsibility for various individual work stream deadlines against overall project plan

Personal Specification

Knowledge & Qualifications:

  • Basic technical knowledge of software configuration, usage, installation and infrastructure.
  • Theoretical knowledge of project delivery & support best practice
  • Understanding of specific challenges in working within software development and delivery
  • Prince 2 Foundation
  • ITIL Foundation



  • Broad general IT experience
  • Strong communication skills
  • Proven ability of providing product or customer support
  • Experience of working under tight time and quality pressure

Personal qualities:

  • Natural communicator as will be significant client interaction.
  • Self-motivated to learn new skills and driven to succeed
  • Meticulous eye for detail, including excellent written and verbal communication skills.
  • Thrives on driven day-to-day problem solving, and pressured scenarios.
  • Committed to continual process improvement including measuring the impact of change.
  • Team player, with ability to build strong relationships with all staff
  • Customer service ethos, with approach to finding pro-active solutions that deliver client satisfaction

The IT Project Support Analyst role would suit someone of graduate calibre who wants to join a successful software company and offers excellent career prospects for the right individual.

IT Project Support Analyst - Solihull, West Midlands

Required skills

  • ITIL
  • Project Management
  • Project Delivery
  • Project Support

Application questions

Do you have a degree in IT?
Are you an EU citizen?
Do you have 6 months experience of working in IT project management or IT Support?
Do you have at least six months experience in an IT project support role?
Are you either ITIL Foundation or Prince 2 Foundation certified?

Reference: 34851732

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