Here at Jet2.com and Jet2holidays the customer is VIP, we strive to exceed expectations. We work together as One Team in an Agile environment and we all drive a culture of change, inspiring and motivating each other to continuously improve current ways of working. We believe that our open and honest culture combined with great opportunities for learning makes Jet2.com and Jet2holidays a great place to work and leads to better service for our all-important customers.
What you'll be doing
We need a IT Operations Shift Leader to join our IT Operations Team and help to ensure the smooth running of Jet2.com and Jet2holidays IT Systems. The Shift Leader will support the IT Operations Manager in ensuring the smooth running of The Bridge (IT Operations Centre), closely monitoring our important systems and quickly reacting to any issues. This is a hands-on role and the expectation is that the job-holder will get involved.
This is a new and exciting role which will help improve our already-renowned customer service. The Bridge serves the following functions; 24/7 monitoring of systems, fast response to issues, takes servers in/out of operation and performs routine maintenance, acts as first point of contact and escalates to subject matter expert (SME) teams if needed and supports the applications support team during downtime.
Who you are
We're interested in people who like analytical challenges. You must have a passion for leading and technically developing a small team of engineers! The successful candidate will have experience and knowledge of a 24/7 operations or support environments, strong operating system knowledge across Windows and Linux (Red Hat) platforms, good SQL skills and an appreciation of corporate networking platforms - Cisco Nexus, F5 BIG-IPs. You will need to be ITIL certified and able to work on a 4 days on, 4 days off shift pattern.
What we're offering
You will be working off powerful, top spec machines learning from some of the best in the business. We offer an excellent salary and a great benefits package with fantastic opportunities for progression in a growing business.
We want you to join us and build a career with us, so if you would like further information on the role please contact Johnathan Nicolson, Recruiter, at and the hiring manager will get back to you, otherwise click the Apply button NOW! (IT Systems)