IT Manager

Posted 19 April by NRG PLC
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NRG are working exclusively with a company who are the 3rd largest publisher in the world. Based in Newcastle city centre, they are looking to recruit an IT Manager. You will oversee the IT team of 3 and report into the IT Operations Manager.

You will be responsible for the following:

  • Oversee all operational tasks related to the site
  • Validate that all requests performed by the team follow Security Best Practices
  • Manage the Local IT Technician objectives
  • Report regularly about the site activity to the Local IT Operations Manager
  • Consolidate all improvement ideas from its team and share it to the Local IT Operations Manager
  • Oversee the customer request distribution within the Local IT Team of the site
  • Validate the quality of services provided by the team
  • Ensure Software and Hardware inventory follow-up for the Site
  • Ensure a good and functioning configuration of all meeting rooms
  • Organize regular meetings with Site Customers representatives to gather their feedback and satisfaction Gather employee satisfaction through ticket survey
  • Actively participate in the elaboration of the budget and IT strategy of the studio
  • Carry out coaching and mentoring requirements on and adhoc basis

You ideally will have the following:

  • Experience using and reporting from a ITSM tool (preferably ServiceNow)
  • Knowledge of Jira
  • Admin experience of Office365 Products, specifically MS Teams
  • Strong Relationship management skills, specifically working with 3rd party suppliers/Vendors
  • IT Procurement experience
  • Understanding of core infrastructure (Networks/Storage/Virtualisation)
  • Experience managing/working in a Comms room
  • Proven experience in Project delivery
  • Knowledge of Customer Service/Contact centre environment

Salary: £35,000 - £40,000 Plus fantastic benefits

Reference: 42503551

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