*Modern and airy working environment, great team atmosphere, friendly and professional with a supportive management structure
*Leading financial service business with a great reputation within the sector
*Ideal either for an experienced IT Manager or a Team Leader or Junior Manager looking to take that next step up.
About the IT Manager role:
*This is an interesting role offering a mix of both hands on technical work and also line management of team members.
*From a technical point of view you'll have good all round skills working with the usual packages and software.
*Oversee the IT support teams and ensuring they are managed effectively within the team, that SLA's and KPI's are met
*Maintain and develop the IT Infrastructure and Technology used within the business including company mobile phones, tablets etc
*Data Management and Reporting alongside to assist in providing accurate MI and Date when required within the business, relating to clients, products, colleagues etc
*Support senior management and stake holders in helping develop and drive new technologies within the business
*Provide guidance and support within the business in relation to Data Privacy and GDPR
*Mentor, Coach and Develop your team which will be made up of both the IT Support / Infrastructure / Helpdesk team and the Data Team.
About you as the IT Manager
*This role calls on you to be something of an all rounder, it would suit either an experienced IT Manager or someone coming from a Team Leading back ground within IT Support / Help Desk / Service Desk or similar looking to make the step up.
*You'll be confident with the usual range of technologies found in any commercial business, such as CRM Systems, Reporting & Data Tools, Mobile Phones, Tablets such as I-Pads etc
*Part of your role will be supporting in generation of a range of reports from KPI's to MI alongside the Data Analysts in the team, as such you'll be confident using tools such as Crystal Reports and able to use EXCEL to an advanced level
*In addition to your technical skills you'll be confident leading your team, helping them to achieve their full potential while delivering against the objectives of the business
*You'll be confident working alongside internal stake holders at a senior level, helping them drive the business forward by identifying opportunities to make improvements to the infrastructure as well as identifying risks to the business
*A solid understanding of privacy, Data Protection and GDPR is a given for anyone working within technology, as such you'll need to be up to date with ever changing regulations and how they impact on you, your team and the wider business
*Having worked within financial services previously would be a definite advantage in this role, giving you previous experience of working within a regulated environment, all this entails and how it impacts on the use of technology within the business, the opportunities and also the risks.
Key Search Words: IT Manager, IT Team Leader, IT Support, Helpdesk, Help-Desk, Help Desk, Service Desk, Infrastructure, Data, Reporting, Manager.
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