IT Manager (6 months)
Polkadotfrog are currently recruiting for a Technical hands on IT Manager / 3rd Line Support for a growing organization in St Ives, initially this role is for 6 months with the view of moving full time. This is an opportunity to lead the services delivery for regional office where you will be performing end user support services (service requests, incidents, issues etc.) for users.
As the IT Manager you will work with back end team (Service desk and other teams) and be a part of centralized operational for various functions ranging from call logging, resolution, access management, New hire, separations process, asset allocation, etc. You will be responsible to develop report, track and control mechanism and take parts in review sessions on services performance with relevant stakeholders and back end teams. You will be required to work towards identifying improvement areas and perform infrastructure monitoring and management functions to ensure healthy operations for data centers, servers and application infrastructure.
Applicants will have proven experience hands on where you have maintained uptime, performance, trend and capacity management of key infra components like network (routers, switches, wireless, connectivity - LAN/WAN, customers/locations, IPsec’s etc.), servers, services, platforms, applications, databases, security devices like firewalls etc. Within this role you will be working and leading back end teams to identify, implement and operate user security mechanisms like antivirus, patch management, log monitoring, intrusion checks and protection, regular backup and restore management as per the frequencies defined (daily, weekly and/or monthly).
Applicants shall have experience working with maintaining hosted data center services and be confident in implementing, configuring, and troubleshooting various infrastructure changes, troubleshooting, issue resolution etc. You shall have experience working to ITILV3 based delivery frameworks for incident, problem and change management process as well as ideally have experience performing vendor management functions in liaison with back end and related teams. As the IT Manager you will be required to identify skill gaps and provide suggestions for learning and training requirements, therefore it is essential applicants have experience mentoring others
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