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IT Manager

Posted 23 January by Castlefield Recruitment Easy Apply Ended

Castlefield Recruitment are working with a well-established business who are looking to bring the IT function inhouse; the business have some very ambitious growth plans for the next 5 years, so will be an exciting role to be involved with. The IT Manager is responsible for the day to day delivery of IT support services for all users on and off site and responsible for the installation and maintenance of computer hardware, software and networks and the safe usage of data by staff.

Post holder will be directed by and will be accountable to the business owners for the management and provision of hardware and software maintenance and support. The role holder will be expected to input knowledge and expertise with regard to recommendations about future technology and data security. Providing these services in an effective and efficient manner will ensure maximum benefit for the client in using its Information Technology and Data assets.

Supporting the Management of Information Technology

  • Support the provision of Information Systems that enable a robust and secure IT infrastructure within the Company, working with external suppliers, project managers, the Programme Manager
  • Liaise with key stakeholders and Heads of Departments to ensure that the IT infrastructure is fit for purpose and meets the current and future needs of the various departments
  • Provide advice to stakeholders and Programme Manager to aid decisions on Information Technology issues and required up-grades
  • Supplier Management: Maintain a close and positive relationship with suppliers. Ensure that procurement is cost effective, meets the companys requirements and correct procurement processes are followed for all IT purchases
  • Communicate effectively with Heads of Department and other staff regarding IT systems in a clear and timely way, ensuring queries are dealt with promptly
  • Monitor IT expenditure across the organisation, supporting the Programme Manager in managing the IT budgets and expenditures
  • Monitor significant trends in Information technology and telecommunications and make recommendations as appropriate that could enhance the Company IT delivery

Maintenance of Information Technology Estate

  • Maintain all IT and Communications hardware and software, ensuring that they are up to date and functioning correctly. Maintain a schedule for software updates and hardware refreshes and appropriate disposal
  • Provide full IT services to staff during working hours, minimising any unscheduled downtime and following change management processes for all scheduled downtime
  • Ensure that systems, data and IT equipment are secure, adhering to industry security standards
  • Follow and maintain appropriate policies and procedures to support the IT needs of the Company to include, but not limited to: Mobile Working, New User/Leavers, Information Security Policy
  • Provide input on IT aspects of the staff handbook, liaising with the HR Manager
  • Maintain an up to date inventories of IT assets including IT hardware and software licences
  • Ensure that IT documentation is kept up to date
  • Adhere to industry best practices and address any deviations from best practices promptly
  • Make recommendations about the purchase of IT and Communications equipment

Provision of First Class IT Support

  • Monitor the IT helpdesk system, ensuring that all issues are prioritised, addressed in a timely manner and staff informed of progress
  • Escalation of issues to external suppliers or internal IT recourses as appropriate
  • Provision of system access including user IDs, computers and system access to be completed promptly

If you are interested in the role please send your CV to the link below all call Andrew Davison for an informal conversation.

Required skills

  • Change Management
  • Helpdesk
  • Information Systems
  • Telecommunications
  • Best Practices

Reference: 33627150

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