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IT Manager - Operations / Service Delivery / ITIL

Posted 4 January by HW Select Ended

IT Operations Manager for a medium sized Bank in Central London, to deliver the IT Operations Service. The IT Operations specialist will have a breadth of experience in Managing IT and also implementing IT Operations frameworks in a Small to Medium sized organisation, where you will be responsible for managing a Team of 2 technical people and putting in place the IT Governance / ITIL Service design.

The key responsibilities are as follows;

IT Operations service delivery

  • IT Management of a team of 2 technical staff and a couple of IT Contractors
  • Responsible for ensuring continual improvement to the banks customer facing services and production services/infrastructure services, ie Data Centre, Network Services and End User Computing
  • Take the lead for services and processes outlined in the ITIL Service Design, Transition and Operations frameworks
  • Owning the road map for IT-Operations and ensure adherence to enterprise standards and policies

IT Governance

  • Define and implement IT processes for managing service. Scope and level of maturity to be appropriate to the scale and scope of a smaller bank but to be aligned to industry best practice eg ITIL, Cobit and to Group SOPs. Including
  • Ensure that IT Governance is included within the internal control framework.

IT Risk

  • Own the IT Risk and manage IT risks according to the banks framework and in line with appetite.


  • Evaluate the IT sourcing strategy for the bank, identified outsourcing opportunities and either implement or eliminate according to cost, service needs and appetite

Qualification & Experience

  • Degree in Computer Science or related/relevant experience
  • Experience managing internal and outsourced IT services
  • Financial services experience
  • Practical experience of implementing and managing quality frameworks in IT governance, IT management and continuous improvement eg ITIL, COBIT, six sigma
  • Proven leadership and team building skills.

Salary to £75,000 + Bonus + Pension

This opportunity also provides a genuine opportunity to progress.

Please forward your CV urgently.

Required skills

  • Continuous Improvement
  • Governance
  • IT Management
  • Management

Reference: 34136927

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